About This Site

This support portal was built by Catering Projects Ltd for Ole & Steen.

Everything on this site is specific to your restaurant.

How To Use This Site

Scan the QR code on your equipment or the All Equipment QR found in various places of your kitchen.

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Please note:

If the equipment has a unique serial number, the QR code will take you directly to that equipment information page. From there you can see details or submit maintenance requests for the exact individual appliance.

If the appliance does not have a unique serial number, the QR code will take you to the equipment list page where you can scroll and find the item and submit any questions, or report faults.

Appliances Pages

You can view training material, training videos, check warranty, book maintenance and book services for your appliances.

Maintenance Request Forms

Equipment that have a unique serial number, have their own unique maintenance request form. This form includes all the necessary details (serial number, make, model etc) about the piece of equipment so you don’t need to submit that info. Just give details about the fault.

If the equipment doesn’t have a unique serial number you will see a general request form where you can choose the item from a droop down list.

As Installed Drawing

You can see the full drawing of your restaurant and check item numbers.

See full drawing ➡️

Help Support

For frequently asked questions please visit our help page here ➡️