Help

Here you can find frequently asked questions about how to use this site. If you can’t find the answer to your question please contact us.

Where are the QR Codes?

The QR codes are stuck on the side or front of each appliance or piece of equipment.

Do I need to add send serial numbers?

No, the maintenance request forms already hold the unique equipment details. If you are required to enter a serial number then a field will appear on the form.

Do I need to give my address?

No, the maintenance request forms already hold this information. This support site is dedicated to your kitchen only.

What is All Equipment QR?

The All Equipment QR takes you to the full equipment list. This is for most pieces that don’t have a unique serial number or when a QR sticker can’t be added to the appliance.

One of my QR’s has fallen off?

If a QR has fallen off you can scan the All Equipment QR to go to the full equipment list and find your piece of equipment.

What if my QR’s is damaged?

If a QR fails to scan and it’s for a unique piece of equipment like Grill, Sandwich Grill then please contact us.

My Soup Kettle do not have a QR sticker?

Due to health and safety we do not sticker certain item. Please find them in the All Equipment list and submit a fault for each individual item.

What are the item numbers?

These are the sequence of numbers used on the As Installed drawing of your kitchen. You can cross check items on your As Installed drawing provided during handover.

My equipment doesn’t have a QR?

If the piece of equipment doesn’t have a QR code sticker you can find it on the All Equipment list page and send us any questions or pictures of faults.

Examples

Here’s some examples of equipment that might not have a QR code:

Shelving Unit, Insert System

Steel Benches

Wall Shelf

Trolled

Stainless Steel Benches

Bins

Can I get replacement QR’s

Yes, we can send out replacements to your area manager, general manager or site owner. Please contact us.